Terms and Conditions

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Article 1 (Purpose)

These terms and conditions are intended to regulate rights, obligations, responsibilities, and other necessary matters between the company and members in relation to the use of various services provided by HelloSEO (hereinafter referred to as 'Company').

Article 2 (Definitions)

The definitions of the main terms used in these terms and conditions are as follows:
  • 'Service' refers to all services provided by the Company that can be used by 'Users' regardless of the implemented devices (including various wired and wireless devices such as PCs, TVs, portable devices, etc.).
  • 'User' refers to 'Individual Members', 'Corporate Members', and 'Non-members' who use the services provided by the Company according to these terms and conditions.
  • 'Individual Member' is a person who has provided personal information to the Company and registered as a member, and can continuously receive information from the Company and continuously use the services provided by the Company.
  • 'Corporate Member' is a person who has provided corporate and personal information to the Company and registered as a member, and can continuously receive information from the Company and continuously use the services provided by the Company.
  • 'Non-member' refers to those who use the services provided by the Company without membership registration.
  • 'ID' refers to a combination of characters or characters and numbers set by the member and approved by the Company for member identification and service use.
  • 'Password' refers to a combination of characters (including special characters) and numbers set by the member themselves to confirm that the member matches the ID provided and to protect confidentiality.
  • 'Paid Service' refers to all services provided for a fee by the Company.
  • 'Payment' refers to the act of selecting a payment method and entering financial information by a member to use the paid services provided by the Company.
Article 3 (Supplementary Rules)

Matters not specified in these terms and conditions shall be governed by laws and regulations or individual terms of service, operational policies, and rules (hereinafter referred to as detailed guidelines) set by the Company. In case of conflict between these terms and the detailed guidelines, the detailed guidelines shall prevail.

Article 4 (Effect and Amendment of the Terms and Conditions)

These terms and conditions are posted on all internet services provided by HelloSEO. The Company can amend these terms and conditions within the scope not violating the laws related to the service, such as the 'Act on Consumer Protection in Electronic Commerce, etc.', 'Act on the Regulation of Terms and Conditions', 'Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.'. When amending the terms and conditions, the Company will announce the contents of the amended terms and the effective date, from at least 7 days (30 days for changes unfavorable or significant to the users) before the effective date to a considerable period after the effective date, and notify the existing users of the amended terms, application date, and reasons for change (including explanations of significant changes) by separate electronic means (email, text message, in-service electronic note sending, pop-up message, etc.). The amended terms become effective from the announced or notified effective date.
If the Company announces or notifies the revised terms and conditions as per the first clause, it also notifies that 'if you do not agree with the changes, you can terminate the contract within 7 days of the announcement or receipt of the notification (30 days for changes unfavorable or significant to the users), and if you do not express your intention to terminate the contract, it is considered as consent to the changes.'
If the user does not express their refusal of the amended terms within 7 days (or 30 days in case of changes unfavorable or significant) from the date of announcement or receipt of notification, it is considered as consent to the changes in the terms and conditions.

Article 5 (Notification to Users)

Unless otherwise specified in these terms and conditions, the Company may notify users using electronic means such as email, text message (SMS), electronic note, push notifications, etc.
For notifications to all users, the Company may replace the notification of the first clause by posting on the bulletin board of the website operated by the Company for more than 7 days. However, for matters that significantly affect the user's transactions, individual notifications as per the first clause will be made.
If it is difficult to notify individually due to the user not providing contact information, not updating after change, or incorrect entry, the Company may consider the notice of the previous clause as individual notification.

Article 6 (Conclusion of the Use Contract)

The use contract is concluded in the following cases:
  1. When a user wishes to join as a member, after agreeing to the contents of the terms and conditions, applies for membership registration, and the Company accepts such application.
  2. In the case of services that can be used without member registration, when the user uses the service without applying for membership registration and makes payment for using the Company's service.
  3. In the case of services that can be used without member registration, when the user uses free services without applying for membership registration and proceeds with the procedures of the first and second items while using the related matters of the free service and additional services.
Article 7 (Approval of Membership Registration)
The Company, in principle, approves the use of services when there is a request for a use contract.
Notwithstanding the preceding clause, the Company may restrict, postpone, or refuse membership registration in the following cases:
  • If the applicant has previously lost membership qualifications according to these terms and conditions (except when the Company's rejoining approval is obtained).
  • If it is not a real name or using someone else's name.
  • If the essential information designated by the Company is omitted or falsely provided.
  • In the case of a child under 14 years of age, a minor under 19 years of age, a limited guardian, or an adult guardian without the consent of their legal representative.
  • If it is impossible to approve due to the user's fault or violates other terms and conditions or operational principles set by the Company.
  • If registered as a bad credit user of PC communication, Internet service according to the Credit Information Use and Protection Act.
  • If registered as a bad user of PC communication, Internet service by the Information Communication Ethics Committee.
  • If intending to use already in-use member information or IDs that undermine public order and morals.
In the application for the use contract as per the first clause, the Company may request real name verification and identity verification through professional institutions if necessary for service provision.
The Company may postpone approval of service use if there are no spare facilities related to the service or there are technical or business problems.
In cases where service use is not approved or postponed according to the second and fourth clauses, the Company shall, in principle, notify the applicant. However, if it is impossible to notify the applicant due to reasons not attributable to the Company, it is an exception.
The time of establishment of the use contract is as follows: in the case of the first item of Article 6, when the completion of membership is indicated in the application procedure; in the case of the second item of Article 6, when the completion of payment is indicated.
The Company may differentiate the use of services for members by dividing them into different grades according to the Company's policy, such as usage time, usage frequency, service menu, etc.
The Company may impose usage restrictions or grade restrictions for members in compliance with the 'Act on the Promotion of Movie and Video Products' and the 'Youth Protection Act'.

Article 8 (Change of Member Information)

Members can view and modify their personal information at any time through the personal information management screen. However, it is not possible to modify essential information such as real name, ID, etc., required for service management.
Members should notify the Company of any changes to the details provided at the time of membership application online or by email or other methods.
Members are responsible for any disadvantages arising from not notifying the Company of changes as per the second clause.

Article 9 (Management and Protection of Member Information)

Members are responsible for managing their ID and password, and should not allow third parties to use them.
The Company may restrict the use of a member's ID if it poses a risk of personal information leakage, is anti-social or violates public order and morals, or may be mistaken for the operator of the Company or service.
If a member recognizes that their ID and password have been stolen or used by a third party, they must immediately notify the Company and follow the instructions.
The Company is not responsible for any disadvantages arising from the member not notifying the Company or not following the Company's instructions in the case of the third clause.

Article 10 (Duties of the Company)

The Company shall repair or restore without delay if there is a fault or destruction of facilities for continuous and stable service provision. In the following cases, the Company may temporarily suspend the provision of all or part of the service without prior notice in unavoidable circumstances. In this case, the reasons and suspension period will be notified to the users without delay after the fact.
  • When necessary for urgent system inspection, expansion, replacement, maintenance, or construction of facilities.
  • When system replacement is deemed necessary to provide new services.
  • When normal service provision is impossible due to system or other service facility failure, wired and wireless network failure, etc.
  • In cases of national emergency, power outage, or force majeure.
    The Company strives to provide convenience to users in procedures and contents related to the conclusion, change, and termination of contracts with users.
The Company posts the representative's name, trade name, address, telephone number, facsimile transmission number (FAX), e-commerce business registration number, terms and conditions, privacy policy, etc., on the initial screen of the online service so that users can easily know.

Article 11 (Personal Information Protection)

The Company values users' personal information and strives to comply with the 'Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.', 'Personal Information Protection Act', and other related laws and regulations. The Company informs users through the privacy policy on how the personal information provided by users is used and what measures are being taken to protect personal information.
If there is no service usage history for 1 year from the last use date, the Company may separately store and manage user information according to the 'Personal Information Protection Act' and its enforcement decree. The separately stored user's personal information will be kept until the user requests membership withdrawal or deletion of personal information.
The Company applies relevant laws and regulations and the Company's personal information processing policy for the protection and use of users' personal information. However, the Company's personal information processing policy does not apply to external web pages linked from the Company's websites.

Article 12 (User's Obligations)

When applying for use through user registration, users must fill out the application form based on facts. If the user registers false or someone else's information, they cannot assert any rights against the Company, and the Company is not responsible for any damage caused.
Users must comply with matters stipulated in these terms and conditions and other various regulations and notices set by the Company. Users must not act in a way that interferes with the Company's business or defames the Company's reputation.
If a user's contact information, address, email address, or other member information changes, they must update it online immediately. The user is responsible for any delays or failures to update such changed information.
Users are responsible for managing their IDs and passwords. The Company is not responsible for any problems caused by the user's negligence in management.
When users select IDs, nicknames, and other names used within the service, they must not engage in the following acts:
  • Impersonating the official operator of the Company's service or using a similar name to confuse other users.
  • Using names that include suggestive and obscene content.
  • Using names that may infringe on the trademark rights, copyright, etc., of third parties.
  • Using names that may defame the honor of third parties or interfere with their business.
  • Using names that include anti-social content or content that violates related laws.
    Without the explicit consent of the Company, users may not dispose of their right to use the service, or any other status under the use contract, such as selling, gifting, providing as collateral, etc.
Regarding this clause, detailed contents such as precautions for service use are set as operating policies, and users may face disadvantages such as service use restrictions and civil and criminal responsibilities if they violate the service use terms and conditions and operating policies.

Article 13 (Provision of Service)

The Company's services are provided 24 hours a day, all year round, in principle. However, temporary suspension of all or part of the service may occur due to special reasons such as maintenance of the company's system, replacement of communication equipment, etc.
Detailed guidance on individual services provided by the Company can be found on the individual service screens.
The specific content of the services provided by the Company is attached to these terms and conditions as 'Appendix. Contents of the Service'.

Article 14 (Restriction or Suspension of Services)

The Company may restrict or suspend all or part of the service in case of war, conflict, natural disaster, or similar national emergency, or when it is necessary due to unavoidable reasons such as suspension of telecommunications services by period telecommunication business operators according to the Telecommunications Business Act.
Despite the provisions of the preceding clause, free services may be restricted or suspended in whole or in part, or may be converted to paid services due to the Company's operating policies, etc.
When the Company restricts or suspends the use of services, it will immediately notify users of the reasons, restriction period, and expected time.
The Company receives payment information in advance and, if converting free services to paid services, notifies the reasons and the scheduled time for the conversion to paid services and obtains the user's consent.

Article 15 (Termination and Withdrawal Procedure of Services)
  • When a user wishes to terminate the use agreement, they can request to terminate the use agreement at any time through the user withdrawal application on the website. However, immediate withdrawal may be restricted for a certain period after new registration to prevent misuse of services, etc.
  • The Company may notify the user and terminate the contract if the user violates the user's obligations stipulated in these terms and conditions, engages in abnormal or unfair use, uses prohibited programs, or creates broadcasts and posts that defame or insult others, and continues such actions despite being prohibited or requested to delete them.
  • When the Company receives a notice of withdrawal, cancellation, or termination from the user, it will reply to the user. The reply will be sent by one of the methods notified by the user to the Company, and if the user has not provided a contact address to the Company, the Company may not reply.
Article 16 (Compensation for Damages)
  • Both the Company and the user can claim damages if damage occurs due to the fault of the other party. However, the Company is not liable for compensation for damages arising from the failure, suspension, destruction, or alteration of data due to a fault in the free service.
  • The Company is not responsible for any damages as long as it does not violate the Company's operating policies, privacy policy, or other service-specific terms of service.
Article 17 (Exemption Clause)
  • The Company is not responsible for the inability to provide services due to natural disasters or force majeure equivalent to it.
  • The Company is not responsible for service use disturbances caused by the user's fault.
  • The Company is not responsible for the user not achieving expected profits through the use of the service, nor for damages incurred due to materials obtained through the service.
  • The Company is not responsible for the reliability or accuracy of content posted by users on the web page, and does not intervene in disputes arising between users or between users and third parties mediated through the service.
Article 18 (Provision of Information and Advertisement Placement)
  • The Company may provide or transmit various information and advertisements deemed necessary during service use to users via banner ads, email, mobile phone messages, calls, mail, etc. However, users can refuse to receive them according to the method provided by the Company.
  • Even if the user refuses to receive them, the Company can still provide information via email, etc., on important matters that affect the user's interests, such as changes in the terms and conditions, privacy policy, etc., as specified by the 'Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.'
  • If a user takes measures to refuse reception according to the proviso of the first clause, the Company is not responsible for not transmitting transaction-related information, responses to inquiries, etc.
  • The Company verifies every two years the consent to receive commercial advertising information transmissions according to the enforcement ordinance of the 'Information and Communications Network Act'.
  • The Company is not responsible for any loss or damage arising from the user participating in promotional activities of advertisers or resulting from transactions.
Article 19 (Payment of Paid Services, etc.)
  • When using the paid services provided by the Company, users are required to pay the usage fee. The payment methods for the fees for the paid services provided by the Company are as follows:
    • In-app payment
  • The Company may verify whether the user has legitimate authority to use the payment method and can suspend or cancel the transaction until verification is completed.
  • The cumulative monthly payment amount and charging limit per user may be limited according to the Company's policy and the standards of the payment company (telecommunications company, card company, etc.) and the payment agency specified in the first clause. Additional use of paid services may not be possible if these standards are exceeded.
  • Users are responsible for the information they enter for payment or payment.
Article 20 (Refund)
  • If a user cancels or requests a refund due to their own fault, the following procedures apply:
    • Services that are completed or purchased at one time are non-refundable.
    • For services that can be used continuously, the remaining amount after deducting the amount corresponding to the days of use will be refunded.
  • Despite the provisions of the preceding clause, the full amount paid will be refunded in the following cases:
    • If there is no service use history after payment completion.
    • If the service could not be used due to the Company's fault.
    • If the purchased service was not provided.
    • If the purchased service is significantly different from the display or advertisement.
    • If service use was significantly impossible due to defects in the service itself.
  • The Company, in principle, refunds using the same method as the payment method. However, if it is impossible to refund with the same payment method, the Company will refund using a separate method defined in the individual service.
  • The Company proceeds with the refund procedure within 3 business days after the obligation to refund arises. However, if the user's cooperation is needed for a refund and the refund is delayed due to the user's fault, the Company is not responsible for delayed interest.
  • The cost required for the refund is borne by the party at fault.
Article 21 (Attribution of Rights)
  • The copyright and other intellectual property rights for the services provided by the Company belong to the Company.
  • The Company grants users the right to use the services provided by the Company under the conditions set by the Company, and users are not allowed to transfer, sell, or provide them as collateral.
Article 22 (Governing Law and Jurisdiction)
  • In the event of a dispute related to the service, the jurisdictional court will be determined according to the Civil Procedure Act, and the laws of the Republic of Korea will apply.
Addendum
Article 1 (Effective Date)
  • These terms and conditions are effective from January 21, 2024.
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